Help & FAQ
Welcome to the AVProSupply Help & FAQ section! Here, you’ll find answers to common questions and assistance with our products, services, and website. If you need further help, please contact us at support@avprosupply.com or call 1.888.902.3309(US Toll-Free) or 1.916.246.6264 (Local & International).
GENERAL QUESTIONS
How can I place an order?
You can place an order through our website by adding items to your shopping cart and proceeding to checkout. Alternatively, you can place an order by phone at 1.888.902.3309.Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save shipping addresses, and enjoy a faster checkout experience.What payment methods do you accept?
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We accept the following payment methods:
- Major credit cards: Visa, MasterCard, Discover, American Express
- PayPal
- Money orders and checks (10-day clearing time) Wire transfers (for orders over $500)
SHIPPING QUESTIONS
What shipping options are available?
We offer a variety of shipping options, including Ground, Overnight, and 2-Day shipping via trusted carriers such as UPS, FedEx, and USPS. International shipping is also available.
Do you offer free shipping?
Yes, free ground shipping is available for orders over $1,000 within the contiguous United States.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment on the carrier’s website.
Can I pick up my order locally?
Yes, local pick-up is available at our Sacramento, California warehouse by appointment only. Please contact customer service to schedule a pick-up.
RETURNS & REFUNDS
What is your return policy?
We offer a variety of shipping options, including Ground, Overnight, and 2-Day shipping via trusted carriers such as UPS, FedEx, and USPS. International shipping is also available.How do I initiate a return?
Contact us at support@avprosupply.com or call our support line to request an RA number. Pack the item securely in its original packaging and ship it to the address provided.TECHNICAL SUPPORT
Do you offer technical support?
Yes, our Technical Support Team is available to assist with product setup, troubleshooting, and general questions. Contact us at support@avprosupply.com.
Where can I find product manuals and documentation?
Product manuals and documentation can be downloaded from the product pages on our website.
ACCOUNT & ORDER MANAGEMENT
Do you offer technical support?
Yes, our Technical Support Team is available to assist with product setup, troubleshooting, and general questions. Contact us at support@avprosupply.com.
Where can I find product manuals and documentation?
Product manuals and documentation can be downloaded from the product pages on our website.
PRICING & PROMOTIONS
Do you offer technical support?
Yes, our Technical Support Team is available to assist with product setup, troubleshooting, and general questions. Contact us at support@avprosupply.com.
Where can I find product manuals and documentation?
Product manuals and documentation can be downloaded from the product pages on our website.
CONTACT US:
If your question isn’t answered here, feel free to reach out:
Phone:
- Toll-Free (US): 1.888.902.3309
- Local & International: 1.916.246.6264
Fax: 1.916.672.2557
Sales Email: sales@avprosupply.com
Support Email: support@avprosupply.com