Description
The BRIDGE LIVE Maintenance License delivers a structured support package designed to maintain streaming reliability and keep device software current. This 1-year license provides scheduled software updates and access to priority technical assistance to minimize downtime. The program is intended to protect operational continuity for deployed BRIDGE LIVE units.
Included services cover software updates, priority phone and email support, and advance hardware exchange. Software updates include firmware and application improvements that maintain compatibility and add features. Priority support ensures faster routing to experienced technicians and shortened resolution cycles.
Technical coverage includes one year of entitlement to updates and support that apply to BRIDGE LIVE devices under service. The maintenance license addresses hardware faults through a managed advance exchange process that expedites replacement units. The policy provides a 30-day window to return the defective device after a replacement has been dispatched.
Connectivity and compatibility remain unchanged by the license – the service supports the existing BRIDGE LIVE network and interface capabilities. Support is delivered via phone and email with priority handling compared to standard support channels. Firmware and software delivered under the license are intended to preserve compatibility with current streaming protocols and codecs supported by BRIDGE LIVE.
This maintenance license is well suited to broadcast, live event, and streaming operations that require predictable support and fast hardware replacement. Production teams benefit from reduced operational risk and faster recovery from hardware issues. IT and engineering groups gain a single point of contact for priority troubleshooting and software maintenance coordination.
Installation of the license is administrative and requires registration of the device with AJA support systems. The process does not change device configuration or require on-site service for most software updates. The license emphasizes rapid support response and advance replacement logistics to maintain uptime and simplify lifecycle management of BRIDGE LIVE devices.
Free Ground Shipping
We offer free ground shipping on every purchase of $300 and more for US and US territory. Please choose "Free Ground Shipping (UPS/USPS)" option at checkout.
UPS Ground
UPS provides up-to-date tracking information. Ground service takes anywhere from 2-7 working days for delivery depending on destinations. UPS Ground does not deliver on Saturdays, Sundays or Holidays.
USPS Priority Mail/USPS Express Mail
For all shipments shipped via USPS, we offer 'DELIVERY CONFIRMATION' number with each package. Difference between tracking number provided by UPS vs USPS Delivery Confirmation number is: Delivery Confirmation status is updated when the delivery has been made or when the package has made it through major USPS stations.
Air Shipment
Air shipments, Overnight, 2nd day and 3 day select methods offer guaranteed delivery time for your shipment. If you are in hurry or in need for the items on schedule, select one of these methods. Up-to-date tracking information is provided with each Air Shipment. AVProSupply has the right to choose between Air shipments to meet or reduce delivery time. For guaranteed delivery of multiple items with expedited shipping, please contact our customer service representative for personalized assistance to get your items delivered to you when you need them.
International Customers
We offer shipping via USPS/UPS for our international customers. You can find different shipping options during checkout.
Most items ordered from AVProSupply will be shipped out from our California Warehouse. Will-Calls are only allowed with Appointment Only - Please call Customer Service to set one up between the hours of 9am to 6pm PST.
We Offer A 30-Day Money Back Guarantee:
Our main goal is to ensure your complete satisfaction with our service and products. If, for any reason, you are not 100% satisfied with your purchase, you can return it within 30 days of the purchase date for a full refund. Our 30-day money back guarantee applies to all of the products we sell, except for: TVs and monitors 20" and larger, Special Order merchandise, or any item indicated as non-returnable. Shipping is not refundable. Prior to returning your purchase, a Return Merchandise Authorization (RMA) number will be provided to you.
Refunds:
Refunds on returned items will be issued in the same payment form as received from the customer at the time of purchase. Once we receive the product and it passes inspection, we will credit your account. Please allow 3 - 6 business days for a credit to appear on your account.
Exchanges:
If the item was sent back to us for an exchange, please allow 3 - 5 business days for the replacement to be processed.
No Returns/Exchanges on the following:
- TVs and monitors 20" and larger
- Special Order merchandise
- Any item indicated on the website as non-returnable
For more information see our official Return Policy
